Return & Refund Policy

At Hasu Jewellers, we value your satisfaction and strive to ensure you have a delightful shopping experience. If you are not entirely satisfied with your purchase, our return and refund policy outlines the procedures and conditions for handling returns and refunds.

1. Return Eligibility

Returns are accepted for products that meet the following criteria:

The item is in its original, unused condition with all tags and packaging intact.

The return request is initiated within 7 days of receiving the product.

The product is not a customized or made-to-order item (such items are non-returnable).

Products damaged due to misuse, improper handling, or wear and tear are not eligible for return.

2. Return Process

Initiating a Return: Contact our customer support team at hasujewellers@gmail.com or call us at within the return window.

Approval: Once your return request is reviewed and approved, we will provide instructions for sending the product back.

Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.

3. Refund Policy

Refunds are processed only for approved returns. Once the returned item passes inspection, we will initiate the refund.

Refund Methods:

Prepaid Orders: Refunds are credited to the original payment method (e.g., bank account, card, or wallet) within 7-10 business days.

COD Orders: Refunds are processed via bank transfer or store credit within 7-10 business days after receiving your bank account details.

Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.

4. Exchanges

Exchanges are subject to product availability.

If you wish to exchange an item, the original product must be returned first following the return process.

A new order will then be placed for the replacement item.

5. Non-Returnable Items

Customized or personalized products.

Earrings and other items that fall under hygiene-sensitive categories.

Products purchased during clearance sales or marked as "final sale."

6. Damaged or Defective Products

If you receive a damaged or defective product, notify us within 48 hours of delivery with clear photographs of the issue.

We will arrange for a replacement or refund, as applicable, at no additional cost.

7. Cancellation Policy

Orders can be canceled before they are dispatched by contacting our customer support team.

If the cancellation is approved, a full refund will be processed for prepaid orders.

8. Contact Us

For return or refund-related queries, reach out to us:

Email: support@hasujewellers.com

We appreciate your trust and patience. Thank you for choosing Hasu Jewellers!